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Hug Your Customers
A master of customer service reveals his secrets for developing long-lasting business relationships and customer loyalty. “We shower our customers with attention. There’s no doubt in my mind that our philosophy can be applied to selling just about anything — from aircraft engines to beanbags.” (Jack Mitchell) The only way to stay in business is with customers, and Jack Mitchell knows how to attract them, and how to keep them. He has a deceptively simple but winning relationship approach to customer service — that a relationship is at the heart of every transaction. Jack’s business philosophy is based on “hugs” — personal touches that impress and satisfy the customer, such as: — Remembering the name of your customer’s dog
– Calling a customer to make sure he’s satisfied after a purchase
– Having a “kids’ corner” with TV, books, and treats
– Knowing your customers golf handicap
– Introducing customers to business contacts
– Letting your customer use your office to
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200 customer service jobs planned in central La.
200 customer service jobs planned in central La. ALEXANDRIA, La. (AP) – A provider of extended service plans and buyer protection programs says it will hire as many as 200 customer service employees in central Louisiana for a work-at-home call center program.
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